Shipping policy

Nederlands Dans Theater (NDT) Webshop Shipping Policy

1. Order Processing Time

  • Processing Time: All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. 
  • Order Changes: If you need to make any changes to your order, please contact us at webshop@ndt.nl within 24 hours of placing your order.

2. Shipping Rates & Delivery Estimates

  • Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout.

3. Shipping Carriers

We partner with reliable carriers to ensure that your order arrives safely and on time. The carriers used for your shipment will depend on your location and the shipping method selected.

4. Order Tracking

  • Tracking Information: Once your order has shipped, you will receive an email with the tracking number and a link to track your package online.
  • Delivery Issues: If you do not receive your order within the estimated delivery time, please contact us at shop@ndt.nl with your order number for assistance.

5. Shipping Restrictions

  • P.O. Boxes: We do not ship to P.O. boxes or military addresses.
  • Customs, Duties, and Taxes: NDT is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. International Shipping

  • Delivery Times: International shipping times vary depending on the destination and customs processing times.
  • Customs Clearance: Please be aware that customs policies vary widely by country. Additional charges for customs clearance must be fulfilled by the recipient.

7. Missing or Damaged Orders

  • Lost Packages: If your package is lost in transit, please contact us immediately. We will work with the carrier to resolve the issue as quickly as possible.
  • Damaged Items: If you receive a damaged item, please contact us within 7 days of receipt. We will arrange for a replacement or refund as needed.

8. Returns & Exchanges

For information regarding returns and exchanges, please refer to our Return Policy.

9. Contact Us

If you have any questions or concerns about your order, please contact our customer service team at:

  • Email: shop@ndt.nl
  • Hours of Operation: Monday to Friday, 9:00 AM - 5:00 PM CET

This shipping policy is designed to provide clear and helpful information to customers, ensuring they have a positive experience when purchasing from the Nederlands Dans Theater webshop. Adjust the details as needed to fit your exact operations and customer service preferences.